Shipping policy

At Vived-Mota Co., every piece is crafted with intention. To maintain our commitment to quality and reduce unnecessary waste, many of our garments are produced in small batches or made-to-order. This approach ensures fresher production, more consistent craftsmanship, and a more sustainable manufacturing process.

Processing Times

Made-to-Order & Small Batch Items:

For items produced specifically for your order or within our limited batches, the crafting process typically requires 1–3 weeks. This allows us to maintain the elevated quality standards that define each Vived-Mota Co. piece.

Ready-to-Ship Items:

For items available in stock, processing times are approximately 1 week before shipment.

Possible Delays

While we do our best to meet all stated timelines, occasional delays may occur due to unforeseen circumstances. Should this happen, please know our team is working diligently to complete your order as quickly as possible—without compromising the precision and quality of your garment.

Domestic Shipping Duration

Once your order is crafted and ready to be shipped, domestic shipping within the United States is estimated to take anywhere from 1-5 days. We partner with reliable shipping providers to ensure the safe and timely delivery of your purchase.

Tracking Your Order

Upon shipment, you will receive a tracking number, allowing you to monitor the progress of your order and its estimated delivery date. We will also send you email notifications to keep you informed about the shipping status.

Multiple Item Orders

Please note that if your order consists of multiple items, it may be shipped in separate packages or arrive on different dates. This is to ensure that each item is of the highest quality and can be processed efficiently.

International Shipping

For international orders, shipping durations may vary depending on the destination and the weight of the items. The shipping cost is determined by the weight of the items in your order. Please consult our international shipping information for more details on estimated delivery times, shipping fees based on weight, and any customs-related requirements.

Lost or Stolen Packages

Vived-Mota Co. is not responsible for lost or stolen packages. Any issues related to the loss or theft of packages are to be resolved directly between the customer and the respective shipping company. We recommend that you contact the shipping provider and follow their dispute resolution process to address such concerns.

Tax and Duties

Please note that Vived-Mota Co. is not responsible for any customs duties, taxes, or Value-Added Tax (VAT) that may be imposed by the destination country. Any additional charges related to customs and import duties are the responsibility of the customer. We recommend that you inquire with your local customs authorities to understand and fulfill any applicable tax or duty requirements.

Order Updates

Throughout the processing and shipping phases, we are committed to providing updates and addressing any inquiries you may have about your order. Feel free to contact our customer support team at support@vivedmota.com for any questions or concerns.